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Product Insights Privacy
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Support

VINEQRA Support

If you run into an issue with VINEQRA, contact us by email. We will not ask you to send client records, conversations, or other sensitive business content.

Support email [email protected]

Include the app version, device model, OS version, and a description that excludes sensitive data when possible.

01

Sync and data

VINEQRA stores data locally by default. Optional private iCloud and CloudKit sync is available on every plan and can be enabled in Settings.

02

Purchases and subscriptions

Monthly, annual, and lifetime purchases are processed by Apple through the App Store. Manage subscriptions and purchase history from your Apple Account.

03

Data copies

The app can export a CSV data copy, but that copy cannot currently be imported back into VINEQRA. Paid plans also include PDF reports.

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You decide whether to share anonymous usage data.

With your permission, we use Google Analytics to understand overall website usage. It cannot access any data inside the VINEQRA app, and we do not use advertising trackers. Read our privacy notice